Addressing consumer grievances is one of the primary objectives of the Electricity Act 2003. The Act insists that Forums for Redressal of Consumer Grievances shall be set up by all Distribution utilities. By approaching the Consumer Grievance Redressal Forum (CGRF), the Electricity Consumers can resolve the disputes or grievances effectively.
Kerala State Electricity Board had alreday set up 3 Consumer Grievance Redressal Forums (CGRF) at Kottarakkara, Ernakulam and Kozhikode. CGRF shall settle the disputes in accordance with the provisions of Electricity Act 2003 and Electricity Supply Code issued by the Kerala State Electricity Regulatory Commission . These disputes resolution or grievance redressal mechanisms provide a 'fast - track - route' for resolving the problems of the electricity consumers .