The Consumer Grievance Redressal Forums (CGRF) are 3 member statutory bodies and functions as the consumer dispute resolution authority. The CGRF have one non-official member appointed by the State Electricity Regulatory Commission. Kerala State Electricity Board have set up 3 Consumer Grievance Redressal Forums (CGRF) at Kottarakkara, Ernakulam and Kozhikode.
The electricity consumers of KSEB can resolve their disputes and grievances by moving in 3 stages:
1. Make a complaint to the concerned officers of KSE Board and ask for a judicious decision
2. Make a complaint to the Consumer Grievance Redressal Forum (CGRF) and present their cases during hearing
3. Make an appeal representation to the State Electricity Ombudsman and present their case during hearing
All these steps are absolutely free. No stamp paper, no revenue stamp etc. Advocates are not compulsory. KSE Board can not move appeal / representation against the orders of CGRF to the Ombudsman. The Electricity Act 2003 as well as Regulations provide for appeals/representations against the orders of CGRF by the CONSUMERS only. The orders of the State Electricity Ombudsman shall be final. KSEB has to comply the orders of Ombudsman.