Electricity Ombudsman is an authority providing an effective, alternate, time-bound and cost-less route for resolving the problems of the Electricity Consumers. Any person affected by deficiency in electricity-related-service can approach the Ombudsman for redressal of grievances.
The consumer has to approach the officals of the Distribution Companies including KSEB, and then the Consumer Grievance Redressal Forums(CGRF-constituted by the Distribution Companies) for redressal of their problems. If the grievances are not satisfactorily solved by these authorities he can make appeal to Ombudsman. In other words, the Electricity Ombudsman is an appellate authority.
If the Licensees do not comply with the orders of Ombudsman , the Kerala State Electricity Regulatory Commission (KSERC) shall take penal actions against the Licensees.
By approaching the Consumer Grievance Redressal Forum (CGRF) and later the Electricity Ombudsman, if necessary, the Electricity Consumers can resolve the disputes or grievances effectively within a maximum period of Six months. These authorities shall settle the disputes in accordance with the provisions of Electricity Act 2003, Electricity Supply Code issued by the Regulatory Commission and the Terms and Conditions of Supply of the Licensees.
Web Site - www.keralaeo.org
STATE ELECTRICITY OMBUDSMAN,
Mamangalam- Anchumana Temple Road,
Opp: Kochi Corporation Regional Office,
Edappally- P O.Kochi 682024, KERALA,