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Acts and Codes

The Electricity Act 2003 came into effect from 10th June 2003 in the country. The Government of India has published Electricity Rules under the Act. 
 
The Kerala State Electricity Regulatory Commission has issued several regulations as stipulated in the Electricity Act 2003.
The most important regulations related to Consumers of electricity are listed below. You can download these regulations from the download section of our web site. You can also use the search bar for locating it.
 
You can also download the regulations from the web site of the Regulatory Commission (www.erckerala.org). Amendments and draft proposals for amendments are also published on the above website.
 
The important Regulations related to Consumers are:

 * Kerala Electricity Supply Code, 2014 (As amended subsequently) - These Regulations applicable throughout the State cover the Codes and Practices to be followed by all Distribution Companies and Licensees in the State.
* KERALA STATE ELECTRICITY REGULATORY COMMISSION (STANDARDS OF PERFORMANCE OF DISTRIBUTION LICENSEES) REGULATIONS, 2015- These Regulations are related to the Standards of Performance the Distribution Licensees are expected to maintain.
* Kerala State Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2005- These regulations are related to the manner in which the Consumers can resolve their Complaints and Grievances. The CGRF and Ombudsman have to function in accordance with these Regulations.

In addition to the above, the Terms and Conditions related to Tariff and Electricity Charges are also published on the website of the Regulatory Commission.

CGRF-Kottarakkara

Address:
Consumer Grievance Redressal Forum, 2nd Floor, Vydyuthi Bhavanam, KSEB, Kottarakkara, Pin 691506.

Phone:
+91-474-2451300

CGRF-Ernakulam

Address:
Consumer Grievance Redressal Forum, 220kV Substation Compound, HMT Colony P.O., Kalamassery, Pin - 683 503.

Phone:
+91-484-2556500

CGRF-Kozhikode

Address:
Consumer Grievance Redressal Forum, Vydyuthi Bhavanam, Ground Floor, KSEB, Gandhi Road, Kozhikode, PIN 673011.

Phone:
+91-495-2367820